Aazly blog
Running the office, made simpler
Field-tested guidance for water associations, utility boards, and small water systems, billing, meter reading, collections, portals, and payments.
How to Run Water Billing When Your Treasurer Is a Volunteer
Volunteer treasurers and part-time clerks keep rural water billing running on nights and weekends. Here's how to get the monthly cycle out of one person's head before burnout or turnover.
What Happens When Your Water Billing Clerk Retires?
When billing lives in one person's memory, retirement opens a knowledge gap that can stall an entire water system. Here's how to plan succession before the last day on the job.
Why Members Get Catch-Up Bills After Estimated Reads (and How to Stop It)
Estimated reads and true-up billing explain the bill spikes members call about. Here's how to connect field reads to billing and put usage history where members can see it.
The Billing and Collections Policy Every Water Association Needs
Late fees, delinquency steps, shutoffs, and payment methods belong in writing. Here's what a water association billing and collections policy should cover, and why software should apply it the same way every month.
What Should a Water Association Customer Portal Include?
Balance, usage, online pay, payment history, and mobile access with no app download. A practical checklist for rural water association boards evaluating a customer portal.
How to Get More Water Customers to Pay Online
Online payment saves rural associations envelopes, postage, and hand-posting, but only if members actually adopt it. Here's how to drive portal sign-ups and online payment without alienating members who still want paper.
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