Operations
How to Run Water Billing When Your Treasurer Is a Volunteer
Volunteer treasurers and part-time clerks keep rural water billing running on nights and weekends. Here's how to get the monthly cycle out of one person's head before burnout or turnover.
3 min read
Staffing What Happens When Your Water Billing Clerk Retires?
When billing lives in one person's memory, retirement opens a knowledge gap that can stall an entire water system. Here's how to plan succession before the last day on the job.
3 min read
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